Frequently Asked Questions

Everything you need to know about Retslav's services, support and procedures.

DDoS Game Servers Web Hosting Support SLA Billing Security Portal Technical Other

🛡️ DDoS Protection

Enterprise-grade DDoS protection, game server hosting and web hosting in one platform. European company with datacenters in Amsterdam and Brussels. Transparent pricing with no hidden fees.
Automatic inline filtering with attack detection and mitigation to keep your services online. Traffic is analyzed in real-time, and malicious traffic is blocked at the network edge before it reaches your server. Average mitigation time is under 60 seconds.
Yes. All game servers include enterprise-grade DDoS protection at no extra cost, with filtering at both network and application layers. This covers Minecraft, FiveM, Rust, ARK, CS2 and any other game we support.

🎮 Game Servers

Minecraft (Java & Bedrock), Rust, ARK, CS2, FiveM, SA-MP, Valheim, Palworld, Terraria, Project Zomboid and 30+ other games. Ask about specific game support via a ticket.
Yes, you have full FTP and file access. Upload your own plugins, mods or configs. We support Spigot, Paper, Purpur, Fabric, Forge and more.
Our game servers start from 4GB RAM (≈25-40 Minecraft players) up to 32GB+ (150+ players). All packages are upgradeable without downtime.

🌐 Web Hosting

Everything from simple HTML sites to WordPress, Laravel, React, Vue, Node.js and custom PHP. Every website is protected by our DDoS filter by default.
Yes, automatically and free via Let's Encrypt with every web hosting package. Custom certificates are also possible.
We don't offer a drag-and-drop builder, but we do provide 1-click WordPress installation, and our team helps with migration and setup.

🎧 Support

You can reach us in the following ways:

We aim to respond to livechat messages within 15 minutes.

Our response times vary by priority:

  • 🔴 Urgent (DDoS attack / server down): <30 min via livechat, <2h via ticket
  • 🟡 Standard (questions / configuration): <4h, always within 24h
  • 🟢 Sales (pre-purchase): <2h

Available 24/7. Our team is based in the Netherlands and Belgium.

Follow these steps:

  1. Stay calm — Our DDoS filtering is always active and blocks automatically
  2. Check the Portal dashboard — retslav.net/portal for real-time metrics and attack status
  3. Open a support ticket with URGENT-DDoS in the title
  4. Check the status page — status.retslav.net for current network status
  5. Wait for notification — We'll send a message once the attack is mitigated

Average mitigation time: <60 seconds. During an attack you don't need to adjust any firewall settings yourself.

📋 SLA

99.99% uptime means your service can be unavailable for a maximum of 52 minutes per year.

  • ✅ Also applies during DDoS attacks (we mitigate, so no downtime)
  • ✅ Measured per calendar year
  • ✅ Automatic compensation if exceeded (credit on invoice)
  • ✅ Trackable in real-time at status.retslav.net

Planned maintenance is announced at least 48 hours in advance and does not count as downtime.

💰 Billing

iDEAL, credit card (Visa/Mastercard), PayPal, and bank transfer. Business customers can pay by invoice (after approval).
Yes, you can cancel anytime via the portal. You retain access until the end of the paid period. No cancellation fee.
Yes, every payment generates a VAT invoice you can download from the portal. Dutch VAT (21%) is included.

🔒 Security

Yes. You receive real-time notifications for incoming DDoS attacks or network instability via the portal dashboard and email.
All data is stored in Dutch and Belgian datacenters. Fully redundant network, automatic backups, encryption-at-rest and strict access policies. We are GDPR-compliant.

🔑 Portal

Go to retslav.net/portal and log in with your email address and password. First time? Use the registration link.
Manage your servers, order and upgrade, view invoices, open support tickets, monitor metrics and manage billing details.

⚙️ Technical

Yes, you get access to our Pterodactyl panel for game servers and a cPanel alternative for web hosting. Both accessible via the portal.
Yes, you can connect your own domain to your game server or website. We'll help with DNS configuration if needed.

📌 Other

Our servers are located in Amsterdam (NL) and Brussels (BE), both Tier III/IV datacenters with redundant power and network connections.
Yes, 14-day money-back guarantee on all services. No questions asked, full refund. See our Terms of Service for details.

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