Welcome to Retslav! These Terms of Service ("Terms") govern your use of our services. Retslav biedt drie primaire diensten: DDoS-bescherming met vaste prijzen, Game Server Hosting, en Website Hosting. Door gebruik te maken van onze diensten, gaat u akkoord met deze voorwaarden. Indien u niet akkoord gaat, maak dan geen gebruik van onze diensten.
1. Acceptance of Terms
By creating an account or using our services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and Acceptable Use Policy. These documents form the entire agreement between you and Retslav. We may modify these Terms at any time; changes are effective upon posting. Continued use after changes constitutes acceptance.
2. Description of Services
Retslav operates a three-pillar service model:
- DDoS-bescherming (vaste prijzen): Always-on DDoS-mitigatie met transparante, vaste maandprijzen. Geen onverwachte piekfacturen. Bescherming tegen laag-4 tot laag-7 aanvallen, inclusief real-time monitoring en automatische mitigatie. Beschikbaar met of zonder hosting.
- Game Server Hosting: High-performance game server hosting met DDoS-bescherming, SSD-opslag, en dedicated CPU-resources. Ondersteuning voor Minecraft, ARK, Rust, Palworld, en andere populaire games. Automatische provisioning via Pterodactyl-panel.
- Website Hosting: Snelle en veilige website hosting met automatische DDoS-bescherming, SSL-certificaten, en dagelijkse backups. Geschikt voor zowel statische sites als dynamische webapplicaties.
Services are provided on an "as-is" basis. We strive for high availability but do not guarantee uninterrupted uptime, subject to our SLA where applicable.
3. Eligibility & Account Registration
You must be at least 18 years old (or the age of majority in your jurisdiction) to register. You agree to provide accurate and current information. You are responsible for safeguarding credentials (including API keys) and all activity under your account. Notify us promptly of any unauthorized access.
4. Payment & Billing
- Billing Cycle: Subscriptions and recurring services are billed in advance unless otherwise stated.
- Payment Methods: Processed by third-party providers (e.g., Stripe). We do not store full payment details.
- Taxes: You are responsible for applicable taxes. Displayed prices may exclude VAT unless marked as inclusive.
- Refunds: Limited refunds may be granted within 14 days for qualifying purchases, in accordance with Dutch consumer law (herroepingsrecht). Custom configurations or provisioned dedicated hardware are generally non-refundable.
- Disputes: Contact support for billing disputes; we will review and respond in good faith.
5. Delivery & Customer Obligations
- Provisioning: Services typically activate within 24 hours after payment confirmation.
- Maintenance: Scheduled maintenance may cause temporary interruptions; we will provide notice when feasible.
- Backups: Unless explicitly included, you are responsible for backing up your data. We are not liable for data loss.
- Configuration: Misconfiguration causing instability, abuse, or excessive resource use may result in suspension until resolved.
6. Service Level Agreement (SLA) & Credits
Retslav hanteert een uptime-garantie van 99.99% op DDoS-mitigatie-infrastructuur (exclusief gepland onderhoud). Dit komt neer op maximaal 52,6 minuten downtime per jaar. Bij het niet halen van de SLA komen credits beschikbaar:
- 0,1% – 0,5% downtime: 5% credit
- 0,5% – 1% downtime: 10% credit
- 1% – 5% downtime: 25% credit
- 5%+ downtime: 100% credit (volledige maand gratis)
Credits worden automatisch verwerkt op basis van onze monitoringdata. Voor het claimen van SLA-credits kunt u een ticket openen via het portal.
7. Intellectual Property
Our platform, branding, and software are protected by intellectual property laws. You retain ownership of content you deploy but grant us a non-exclusive license to host, process, and transmit it as needed to provide services.
8. Prohibited Use & Acceptable Use
You must comply with our Acceptable Use Policy. Prohibited activities include (without limitation): illegal content, network abuse (DDoS, scanning), malware distribution, credential harvesting, and excessive resource consumption that degrades platform stability.
9. NIS2-compliance & Cyberbeveiliging
Retslav voldoet aan de Nederlandse Cyberbeveiligingswet (NIS2-richtlijn, omgezet in nationale wetgeving). Als aanbieder van digitale infrastructuur nemen wij de volgende maatregelen:
- Incidentmelding: Significantie beveiligingsincidenten worden gemeld bij het Nationaal Cyber Security Centrum (NCSC) binnen 24 uur, en betrokken klanten worden geïnformeerd.
- Continuïteitsbeheer: Regelmatige backups, redundante infrastructuur, en een getest disaster recovery-plan.
- Toeleveringsketen: Wij beoordelen onze leveranciers (waaronder cloudproviders en datacenterpartners) op NIS2-compliance.
- Penetratietesten: Periodieke security-audits en penetration tests worden uitgevoerd op onze platformen.
- Registratie: Retslav is geregistreerd bij het NCSC zoals vereist onder de Cyberbeveiligingswet.
Klanten zijn zelf verantwoordelijk voor NIS2-compliance van hun eigen applicaties en data die op onze infrastructuur worden gehost.
10. Limitation of Liability
To the maximum extent permitted by law, Retslav is not liable for indirect, incidental, special, or consequential damages (including lost profits or data). Our aggregate liability for any claim related to a service is limited to the fees you paid for that service in the preceding 12 months. We are not responsible for third‑party failures or force majeure events.
11. Termination & Suspension
- By You: You may terminate your account via the portal or by contacting support.
- By Us: We may suspend or terminate services for violations, non‑payment, security risk, or platform integrity concerns.
- Post‑Termination: Access ceases immediately. Data may be deleted after a grace period (typically 30 days) unless legal obligations require retention.
12. Indemnification
You agree to indemnify and hold Retslav harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of services, violation of these Terms, or infringement of third‑party rights.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Netherlands. Disputes will be resolved in the competent courts of the Netherlands unless mandatory local consumer protection rules apply. We may explore informal resolution before formal proceedings.
14. Miscellaneous
- Severability: If any provision is unenforceable, the remainder remains in effect.
- Entire Agreement: These Terms, the Privacy Policy, and the Acceptable Use Policy form the entire agreement.
- No Waiver: Failure to enforce a provision does not waive our right to enforce it later.
- Assignment: You may not assign your rights without prior written consent.
15. Contact
Questions or concerns? Email [email protected] or open een ticket via het portal.